VoIP (Voice over Internet Protocol) lets you make and receive calls over the internet instead of traditional phone lines. It provides clearer audio, modern features, and flexible call handling — usually at a much lower cost.

The best system is one that’s reliable, easy to manage, and priced fairly. Most small businesses benefit from a VoIP solution because it’s flexible, affordable, and includes features like call routing, voicemail, mobile apps, and spam blocking — without complicated hardware.

Costs vary based on usage, features, and the size of your team. J2 offers simple, usage-based pricing with no long contracts, so most businesses pay significantly less than they do with traditional phone providers.

Not really. A VoIP phone needs a provider or hosted system to route calls over the internet. The hardware alone can’t place or receive calls — it requires a service platform like J2’s to manage call flow, voicemail, routing, and connectivity.